How does Everlywell Work? | Pros and Cons | Is it legit? | Pricing | Customer Experience | Customer Service
In this review, we’re going to be discussing Everlywell, a healthcare company that offers at-home testing kits for a wide variety of health conditions.
These include food sensitivities, indoor and outdoor allergies, sexual health issues, men’s and women’s health conditions, and even COVID-19.
Everlywell markets themselves as a convenient, affordable, effective option for at-home testing. If you’re looking to get tested for any sort of health issue, Everlywell may seem like the optimal choice.
Of course, before you commit, you’ll want to explore all the insider details of this company to determine if it’s really worth a shot. Fortunately, we are here to help.
In this article, we’ll examine every aspect of this company in detail. Drawing on our own experience as well as real customer reviews, we’ll provide a comprehensive report of EveryWell.
So, if you’re considering trying out this service, continue reading—we’ve got all the info you need to know!
How Does Everlywell Work?
Before we kick off the review, we wanted to provide a short summary of how this service actually works, just in case it wasn’t clear.
The process is quite simple. First, you pick out the test you want—as we mentioned, they have an enormous variety of tests available.
Then, you simply take your sample, which could be saliva, blood, or urine. This process is usually quick and easy. Finally, you mail your sample to a testing lab. At this point, all there’s left to do is wait.
According to Everlywell site, your results should be available digitally within a few days, along with further insights about your condition. If you want, you can easily share those results with family members, friends, or anyone else.
That’s about it. This is the standard process for at-home testing, and it seems to be efficient and convenient. Now, let’s delve into the good stuff—all the details you really want to know about this company.
The Pros and Cons of Everlywell
Like any business, Everlywell is very strong in certain areas and much weaker in others.
Before we start dissecting the details of this company, we wanted to provide an overview of their major strengths and weaknesses.
So, here are a few of our favorite aspects of Everlywell:
- Their testing labs are CLIA-certified, which means they adhere to federal standards for precision, validity, and accuracy.
- Everlywell is an easy, convenient option for anyone looking to save time.
- The Everlywell website is informative and easy to use.
- They offer free shipping to the customer and back to the testing lab.
On the contrary, we must also discuss the downsides of this service:
- Most insurance policies do not cover at-home testing kits like Everlywell kits.
- Some users have complained about the company’s customer service.
As you can see, Everlywell has plenty of positive qualities, along with a few concerns that need to be addressed. So, without further ado, let’s get into this honest, in-depth review!
Is Everlywell Legit?
When you decide to try out any new telehealth service, this is probably your very first question. You want to know if the service is actually trustworthy, or if it’s just some sort of scam.
When it comes to at-home testing, using a legitimate service is even more essential—it could mean the difference between total security and total chaos. No one wants to deal with a false negative or positive test or invalid results. So, what about Everlywell? Is it legit?!
Well, here’s what we’ve found. According to what we found on their website, Everlywell tests are completely reliable and accurate.
To support this claim, EveryWell has provided some evidence.
First things first, all of their laboratory testing sites are CLIA-certified (CLIA stands for the Clinical Laboratory Improvement Amendments of 1988).
This means that their labs must adhere to federal standards for precision, accuracy, and validity. Moreover, their labs must be inspected regularly and have their performance verified by a third-party.
This is all to say that Everlywell doesn’t use just any random testing lab. Their labs are completely legit. So, this seems like solid evidence that their at-home tests provide reliable, accurate results.
Moreover, Everlywell states that their testing equipment is very similar to the equipment used for in-person tests. In fact, it’s often exactly the same.
If you don’t want to take us on our word alone, check out another source—this real review lifted from Amazon.
This customer used the Food Sensitivity Test from Everlywell and left her honest opinion:
“This product is amazing… here is my proof. I completed my food sensitivities test
and gluten (ugh) came back as my extreme sensitivity. I was already scheduled to have an appointment with my gastroenterologist for something unrelated and I mentioned it to him. He ran various tests and came up with the same result. So you can get doctor advice in your own living room with this simple kit.”
—Erica, 5/5 Stars on Amazon
Of course, this is only one person’s experience. Yet, if you scroll through the company’s Amazon reviews, you’ll find tons of similar sentiments (notably, the Food Sensitivity Test has 4.2 out of 5 stars on Amazon). Reviews like these simply speak to the trustworthiness and reliability of the company.
Pricing
Now that we’ve established the legitimacy of Everlywell, let’s turn to another equally important consideration: the cost.
Everlywell tests vary greatly in price depending on the type of test. The cheapest at-home tests are $49, while the most expensive test costs up to $259.
Of course, for some people, tests on the more expensive end of the spectrum are not viable—$259 can be a lot of money for a single test.
On the other hand, when you look at the big picture, Everlywell is actually quite inexpensive compared to its competitors.
For example, let’s take a look at myLAB Box, a similar company that provides tons of options for at-home testing kits. Their least expensive STD tests cost $79.
Compare one of those kits, like their syphilis test, to Everlywell. While you’d pay $79 at myLAB Box, you’d only pay $49 at Everlywell. Similarly, Everlywell charges only $109 for their COVID-19 test, while their competitor charges $119.
So, as you can see, Everlywell is a relatively affordable option for at-home testing.
Unfortunately, there is one downside to the pricing model of Everlywell—most insurance companies will not cover the cost of at-home tests. Most of the time, you will have to pay for your test on your own.
While this seems to be a major downside of the company, it’s not actually as bad as you might think. This is because their tests actually tend to cost less than the out-of-pocket price you would pay for an in-person, traditional test. In other words, even without insurance, Everlywell tends to be more affordable than the old-fashioned way.
Moreover, even though your insurance may not have you covered, you can still use an HSA or FSA account to pay for your tests (most of the time).
This at-home test measures your body’s immune response to 96 foods to help guide you on what types of food may be the best to choose for an elimination diet.
- IgG Reactivity to 96 Foods
- Finger prick sample collection
- $119.25 with code SPRING
User Experience
Generally speaking, most people are drawn to at-home tests because they’re just so convenient and easy.
You never have to leave your house, you don’t have to wait weeks to book an appointment, and your results appear only a few days later. What’s not to love?
Well, in our experience, these are some of the most prominent reasons that Everlywell is so appealing. It really is a convenient, streamlined process that barely takes any time at all.
For the most part, you get your results in only a few business days, and the report is straightforward and very easy to understand. All in all, using EverlyWell is an enjoyable process.
If you’re looking for another firsthand account of the experience, check out this Amazon review that basically sums up our thoughts:
“Easy order process and simple to actually use the product. As a busy working
mom, loved being able to do this in 2 minutes on my own time – ie a very convenient process with no scheduling required to go somewhere. The results were returned to me quickly and were exceptionally easy to read and understand. Thank you everlywell for giving consumers more control over their own health!”
— Anne, 5/5 Stars on Amazon
Clearly, Everlywell is an excellent choice for anyone who’s on-the-go all the time.
Website Review
It would be impossible to discuss the user experience of Everlywell without mentioning their website.
A company’s website can make a huge difference in terms of convenience and overall experience, especially when that company specializes in telehealth. Fortunately, Everlywell’s website is very well-designed, informative, and user friendly.
The home page of their site contains tons of useful information, including a basic explanation of how the service works and a compilation of their most popular tests.
In general, it’s very modern-looking and aesthetically pleasing, which makes scrolling through the site that much more enjoyable.
One of the best features of the site is their FAQ page—also called the “Everlywell Knowledge Base.” This page is absolutely packed with information.
There’s a search bar right at the top, so you can type in any question you may have, and you will certainly find a satisfactory answer.
And if you’re still struggling to find an answer to a certain question, there’s a convenient instant-messaging feature that allows you to ask a customer service representative directly.
This is a huge asset to the website, especially because at-home testing can be quite confusing for first-time users.
Overall, the Everlywell website is a great resource for information about the company, as well as the health conditions you may be interested in testing. We have no complaints!
Customer Service
Customer service is a factor that goes hand-in-hand with the other subjects we’ve been discussing. It’s extremely important to have solid customer service in the telemedicine world.
Well, Everlywell offers most of the standard customer-service outlets. As we mentioned earlier, they have an excellent instant-messaging tool available directly on their website.
This is the easiest way to reach out to the Everlywell team with any questions about your order, and it seems to be their recommended method of contact.
Notably, we had some issues locating a phone number or even an email to get in contact with customer service.
As far as we can tell, the only way to speak with a customer service rep is through the messaging tool on their website. For many people, this is certainly a downside to consider.
Along those lines, we should note that we have come across several negative reviews pertaining to the brand’s customer service.
Namely, some customers have complained that the process of getting in touch with a service rep was slow, disorganized, and generally difficult.
The lack of phone support means that you may end up waiting for days for a written response. For obvious reasons, this can be quite irritating.
Hopefully, Everlywell will take these complaints into account as they move forward. This is really one of the only major issues with the company, so we truly hope they can get their customer service process sorted out.
Shipping Cost
Let’s end things on a positive note—Everlywell currently offers free shipping to your home and free return shipping to the testing lab!
No matter what the company or industry, we love to see free shipping. However, with regards to EverlyWell, it’s especially vital.
It means that you don’t have to pay any extra cost that you could avoid with traditional testing. Rather, you get to enjoy all the convenience of at-home testing without worrying about hefty shipping fees. What’s not to love about that?
The Verdict on Everlywell
At this point, it’s clear that we’re big fans of this company. It’s hard to beat the pricing and convenience of at-home testing—traditional methods just can’t compare.
And, although Everlywell suffers from a few flaws, we still believe the service is worth a shot.
Sources:
Customer Review (Erica) – EverlyWell Food Sensitivity | Amazon
Customer Review (Anne H) – EverlyWell Food Sensitivity | Amazon
EverlyWell Reviews | Trustpilot
Bridget Reed is a Tampa-based content development manager, writer, and editor at GR0; specializing in content related to varying fields including medicine, health, and small businesses. Bridget went to St. Petersburg College and majored in Management and Organizational Leadership.
Owner, entrepreneur, and health enthusiast.
Chris is one of the Co-Founders of USARx.com. An entrepreneur at heart, Chris has been building and writing in consumer health for over 10 years. In addition to USARx.com, Chris and his Acme Health LLC Brand Team own and operate Pharmacists.org and the USA Rx Pharmacy Discount Card.
Chris has a CFA (Chartered Financial Analyst) designation and is a proud member of the American Medical Writer’s Association (AMWA), the International Society for Medical Publication Professionals (ISMPP), the National Association of Science Writers (NASW), the Council of Science Editors, the Author’s Guild, and the Editorial Freelance Association (EFA).
Our growing team of healthcare experts work everyday to create accurate and informative health content in addition to the keeping you up to date on the latest news and research.
How we built this article:
- Content Process
Every piece of content we produce is meticulously crafted and edited based on the four core pillars of our editorial philosophy: (1) building and sustaining trust; (2) upholding the highest journalistic standards; (3) prioritizing accuracy, empathy, and inclusivity; and (4) continuously monitoring and updating our content. These principles ensure that you consistently receive timely, evidence-based information.
