Hello Wisp Reviews: Birth Control, UTIs, STD Tests & More

Wisp is a company that offers direct to consumer healthcare focusing on reproductive and sexual health. Find out how it rates and if you should try it.

We review and include products we think are useful for our community. If you buy through links on this page, we may earn a commission. For more info, please read our ad policy, content principles and vetting policy.

Share This Post

Wisp’s Healthcare Model | Rx Shipping | Wisp Intro | Pros | Cons | Bottom Line

Healthcare is rapidly moving to a more consumer-based system, where individuals shop for healthcare providers and products instead of being assigned one solely based on their location or insurance plan. As this shift continues, more companies are popping up that are devoted to making these consumer choices easy and discreet via a direct-to-consumer telehealth model.

One such company, Wisp, offers telehealth services with a focus on reproductive and sexual healthcare. 

What Is Wisp’s Healthcare Model?

Wisp is a direct-to-consumer telehealth company that offers 24/7 care anywhere you connect to the internet. All you need is a device, an acceptable identification card, and a camera. 

With just these three items, you’ll have access to Wisp’s healthcare platform that offers:

  • STI testing
  • Birth control
  • Emergency contraception
  • Delayed period medication
  • Covid antibody tests
  • Treatment for minor illnesses
  • Medication and consultation for some skin concerns
  • Long-term medication refills (for high blood pressure, COPD, depression, and diabetes)

You can also make an appointment with a Wisp doctor even if you are not experiencing any symptoms, just want advice, or are seeking information about a particular over-the-counter or at-home remedy.

If you are given a prescription, you can get that prescription shipped discreetly to your door, or you can also elect to pick up your medication from a local pharmacy

How Long Does Prescription Shipping Take?

Wisp guarantees that your order will be processed within 24 hours, even on weekends and holidays. This is crucial in terms of reproductive medications and emergency contraception. It should be noted that this does not include turnaround time from a local pharmacy, if you choose to use one.

Additionally, while most reviews indicate fast service with Wisp, there is a potential for wait times between submitting your symptoms and receiving a consultation with a doctor.

Who Is Wisp?

Wisp was founded by Matthew Swartz in 2018. A salesman by nature, Swartz saw the need for discreet, easily accessed healthcare, and started Wisp as an alternative for traditional medical visits and medication refills.

Wisp grew rapidly and was acquired by WELL Health in October of 2021. Wisp’s future plans are to include coverage for additional areas of health and offer new services to more people.

What Makes Wisp Great

Telehealth grew exponentially in 2020, and continues to rise as patients begin to trust it more and see it as a viable option to their care in lieu of in-person doctor’s visits, which can take up significant time and money.

In this market, a telehealth company is in competition with other platforms like it. Here’s what makes Wisp a great option.

Affordability

Wisp is affordable, even if you don’t have insurance. Wisp offers two methods of doctor care: unlimited and one-time consultations. The price for unlimited “Wispcare” is $10 per month, and includes unlimited doctor consultations.

The price for one-time consultations is $39 and is paid at the time of your consultation. If you plan to use Wisp for your recurring medication needs, it makes sense to use the monthly unlimited feature. For $120 per year, you can get unlimited care. If you use Wisp more than three times in a year, the monthly subscription plan saves you money.

Additionally, Wisp’s pharmacy offers medications for as low as $5.00 per month. Many birth control pills are available for $5.00 a month, and the most expensive medication we found on their website was $50.00. These prices represent the use of Wisp’s delivery service, and do not include costs if you select your own pharmacy.

Trustpilot user Maddie had this to say:

“I tried using other birth control prescribing delivery services and none of them are as simple as Wisp! It didn’t take long to go through the process, I got it sent to my pharmacy the same day! It’s so simple, a doctor reviewed my case and then helped me with my prescription. It was free with my insurance, I just had to pay a fee for the service. With a discount code, it was cheaper than the other services, too! It’s amazing and I now have a 3-month supply. Thanks Wisp!”

Inclusivity

One of the primary tenants of Wisp’s healthcare model is inclusivity. Wisp offers healthcare for “all humans” regardless of gender, age, race, or financial background. You will never feel marginalized by Wisp or feel that a medication or treatment plan you need isn’t accessible to you.

Wisp respects individuality and appreciates that there’s no room for one-size-fits-all treatments in healthcare, especially in terms of reproductive and sexual health.

YouTube player
HelloWisp Review

Discretion

Obviously, you won’t visit a doctor in person when you use Wisp. In fact, you won’t even have to talk to one on the phone. You’ll fill out an online form describing your symptoms and receive an email back from a doctor with medical advice and prescription information.

If you elect to have medication shipped to your door, it will arrive in a discreet, unmarked box, giving you even more privacy. At-home testing for STIs takes the embarrassment out of making a visit to a lab for testing, and private results are delivered confidentially.

Customer Service

Of virtually any telehealth company we’ve reviewed, Wisp has received the highest marks for customer service. In fact, of the 1,000+ reviews we found for Wisp, not a single one complained about poor customer service.

Even the limited one to two-star ratings made a point of noting that the customer service they received was top-notch, and if they were initially slighted by customer service reps, the company reached out again and corrected the mishap.

Says Trustpilot user Taylor:

“I wrote a review previously with a 2 star rating. Whoa! The customer service was impeccable. I had like 7 different people try to contact me. (I have poor cell service and couldn’t answer the phone) this did not stop them though, they emailed and texted me. They called in the script to a pharmacy near me and refunded some money. Seriously, the BEST customer service. Thank you Wisp for correcting this.”

Ways Wisp Can Improve

Wisp is a new company, and even new to the telehealth scene. As it grows, it’s important to know there will be areas that need improvement. Here’s where we saw room for growth and improvement at Wisp. 

General Healthcare

Wisp began as a primarily reproductive and sexual healthcare company, but has expanded to other areas of healthcare, including general, primary care. This means you can use Wisp for conditions like stomach bugs or even sinus infections.

However, many reviewers feel that their general healthcare services take longer than seeing an in-person physician.

Trustpilot user Hannah says:

“Absolutely awful for urgent care. I have a stomach bug of some sort. I’ve been throwing up all day, but I’m also a single mom and my nanny was not able to work today. I found this site thinking “this could absolutely be a life saver!” Because taking my two year old to an urgent care in the midst of a global pandemic wasn’t exactly something I was fond of.

It said it was estimated 3-5 hours, not ideal, but not whatever, I might throw the medicine up anyways I can wait a few hours. Well, ten hours later, nothing from the doctor. Customer service did respond and just say “they sent a note to the doctor” but I still haven’t heard anything else. Truly, I feel like I just paid $39 for nothing. I’m still sick to my stomach and it didn’t save me a trip to an urgent care because if I still feel like this, I’ll be having to go first thing in the morning.”

ImageProductFeaturesPrice
$15.00 - $65.00
Yeast Antifungals (Fluconazole) | Wisp

Yeast Antifungals (Fluconazole) | Wisp

FIRST MONTH FREE

Put down the apple cider vinegar and let’s deal with that Yeast Infection for real. Get prescription treatments for vaginal yeast infections that actually work. Privately message a doctor for relief with just one pill and skip the waiting room.

We can get you meds in two ways: ASAP same-day pick up at your local pharmacy, or free delivery.
ASAP (within a few hours)Delivery (arrives in 3–5 days)
 

Start Treatment Now
$9.00 - $30.00
Boric Acid Suppositories| Wisp

Boric Acid Suppositories| Wisp

FIRST MONTH FREE

OTC defense against chronic vaginal infections
Prevent chronic vaginal infections and recurrence of symptoms with over-the-counter Boric Acid suppositories. Daily use of Boric Acid, especially after having sex, helps keep the party going.

Start Treatment Now
$10.00 - $30
The Best Probiotics For BV | Wisp

The Best Probiotics For BV | Wisp

FIRST MONTH FREE

Restore vaginal balance with wisp's specially-formulated probiotic. This daily super pill supports general immune and vaginal health, especially while taking antibiotics or antifungals for vaginal infections, to help keep you on track. Take daily to help prevent BV, UTIs, and yeast infections.

Start Treatment Now
If you buy something from a link on our site, we may earn a commission. See our advertising disclosure.

Time Delays

We mentioned earlier that ensuring timely care was vitally important, especially in terms of reproductive health. For instance, if you need a morning-after pill, you need it immediately, not 48 hours later.

Of the one-star reviews that Wisp received, most of them were related to the length of time it took to receive care. Although their website says that orders are processed in 24 hours, that doesn’t always seem to be the case.

One Trustpilot user, Meri states:

“Not a viable option for emergency contraception. After an unfortunate accident with my primary birth control, I needed to follow up with Ella. There is a very limited pharmacy list on the site. Unfortunately, the pharmacy I chose did not have the pill. A regular doctor’s office would have easily called in the prescription to another pharmacy. After contacting customer support multiple times over the past 24 hours, I’m still not able to get access to the prescription or have the pharmacy changed. Emails state their standard response time is 1 business day. 24 hours to resolve a pharmacy issue is unacceptable & defeats the purpose of emergency contraception. If you are going to take a chance on this service, make sure you check with the pharmacy in advance of placing your order. Otherwise you risk pregnancy while waiting on long support resolution times.”

It’s worth noting that each one-star review had a specific response from a Wisp team member that was thorough and made a genuine effort to rectify the situation, not just appease the customer.

Insurance Issues

Wisp isn’t covered by your insurance, so it may be more cost-effective for you to see a doctor in person. Depending on your insurance plan, some of the medications prescribed by Wisp’s doctors may be considerably lower (even covered at 100%) if you elect to use your insurance instead of self-pay.

Hidden Costs

Wisp claims to be extremely transparent in terms of cost, and they do offer language on their website that lets you know what to expect. However, you may pay more or less depending on how you’d like your medication delivered, and depending on whether or not you incur lab fees.

While Wisp offers medication at a discounted rate and also offers a prescription card to offset medication cost at your local pharmacy, you may pay a higher rate for medication than the price listed on their site if you choose to use your own pharmacy.

You’ll also incur additional costs if you have lab fees. STI testing and COVID testing, for example, require samples to be delivered and tested in a lab. The lab charges a fee that is separate from what you will pay for your medical consultation and any medications you are prescribed.

Referrals

If Wisp’s team of medical professionals doesn’t feel you’re a good candidate for telehealth, or if they feel your current medical situation should be presented in-person to a doctor, they will refuse treatment.

Some users felt that the Wisp team was too quick to refer them to an in-person doctor, rendering the service they provide virtually useless.

One Trustpilot user, Rick, says:

“I have a UTI, but work overnights and wanted to find a faster, easier solution which allowed me to get my sleep, yet still cure my problem. The reviews were mostly good, the premise of discretion and quick care were perfect for my situation. So I decided to give it a try, lots of glowing reviews.

I was messaged by a “doctor” about an hour later (almost 9 hours at this point from when I made my order), saying that I need to go see a primary care physician…What is a doctor in person and a doctor online going to do different, I guess they have to be real first though?”

Bottom Line: Wisp Has Room To Grow in Other Areas, But Is Great for Reproductive Care

Wisp has some growing pains to sort out before we’ll recommend them for general care, however, for reproductive and sexual health care, they’re a great option, especially for people who’d like additional privacy and the convenience of professional medical care on their own time and terms.

References and Sources:

WELL Health Completes Majority Stake Acquisition of WISP, a Rapidly Growing Digital Health Leader Specializing in Women’s Health|PRNews Wire 

The ‘New’ Health Care Consumerism|Health Affairs.org 

What is telehealth?|TElehealth.HHS.gov 

We are committed to providing our readers with only trusted resources and science-based studies with regards to medication and health information. 

Disclaimer: This general information is not intended to diagnose any medical condition or to replace your healthcare professional. If you suspect medical problems or need medical help or advice, please talk with your healthcare professional.

Share This Post

Popular Destinations

Recent Articles

Because Market Review: Are These Incontinence Products Effective?

Because Market is an online company focused on providing support for older adults who suffer from incontinence, but do their products really work?


We review and include products we think are useful for our community. If you buy through links on this page, we may earn a commission. For more info, please read our ad policy, content principles and vetting policy.

Read More »

MDHearingAid Review: Are These Hearing Aids Legit?

MDHearingAid offers some of the most affordable, high-quality hearing aids on the online market; but are their devices legit? We provide you with an honest take.


We review and include products we think are useful for our community. If you buy through links on this page, we may earn a commission. For more info, please read our ad policy, content principles and vetting policy.

Read More »
Hims vs Roman Review

Hims vs Roman: Complete Review

We’ve put together a complete review of Hims vs. Roman to help you choose the telehealth service that’s right for you. 


We review and include products we think are useful for our community. If you buy through links on this page, we may earn a commission. For more info, please read our ad policy, content principles and vetting policy.

Read More »

Hims ED Review: Does it Actually Work?

We’ve compiled a comprehensive Hims review that will tell you everything you need to know about the company, your treatment options, FAQs about Hims Pills, and ultimately answer the ultimate question, does Hims work?


We review and include products we think are useful for our community. If you buy through links on this page, we may earn a commission. For more info, please read our ad policy, content principles and vetting policy.

Read More »

MobileHelp Review: Pros & Cons of This Medical Alert System

In a sea of options, MobileHelp is one medical alert system that stands out to us. It boasts thousands of strong customer reviews and is highlighted within many of the top senior care publications. Our review seeks to take an honest look at this medical alert system option, providing you with the pros and cons to help you make the right decision.


We review and include products we think are useful for our community. If you buy through links on this page, we may earn a commission. For more info, please read our ad policy, content principles and vetting policy.

Read More »

Share On:

More To Explore

Because Market Review: Are These Incontinence Products Effective?

Because Market is an online company focused on providing support for older adults who suffer from incontinence, but do their products really work?

We review

MDHearingAid Review: Are These Hearing Aids Legit?

MDHearingAid offers some of the most affordable, high-quality hearing aids on the online market; but are their devices legit? We provide you with an

Hims vs Roman: Complete Review

We’ve put together a complete review of Hims vs. Roman to help you choose the telehealth service that’s right for you. 

We review and include

Hims ED Review: Does it Actually Work?

We’ve compiled a comprehensive Hims review that will tell you everything you need to know about the company, your treatment options, FAQs about Hims

MobileHelp Review: Pros & Cons of This Medical Alert System

In a sea of options, MobileHelp is one medical alert system that stands out to us. It boasts thousands of strong customer reviews and

Cerebral Review: Online Depression & Anxiety Treatment

Today, we’re deep diving with a Cerebral review to give you some insider info to help you narrow down your choices.

We review and include

Roman Review: Is This Erectile Dysfunction Treatment Legit?

Roman is a remote men’s health service that focuses on providing treatments and prescriptions for a multitude of men’s health problems, such as erectile

BlueChew vs Hims: Which ED Pill is Better?

Both BlueChew and Hims can help you save on your ED pills, but comparing the two, which is better? Consider this your Bluechew vs

The Best Hair Loss Treatment for Men: Comparison Guide

If you’re looking for the best hair loss treatment for men, look no further than this comparison guide.

We review and include products we think

BlueChew vs Roman: Which is Better?

BlueChew and Roman both men’s health brands that offer erectile dysfunction treatments and ED pills. BlueChew products are typically less expensive, but fewer options

Rex Md ED Review: What To Know Before You Sign Up

REX MD is a telehealth company that wants to reimagine the world of men’s healthcare. According to their site, they’re aiming to improve the

Picnic Allergy Review: Does This Personalized Treatment Work?

Picnic is a telehealth company that provides personalized treatment for allergy relief, but do they actually work? We hope to provide you with an

Hims Hair Loss Review: Is it Legit?

The Hims Total Hair Package contains clinically proven components that are effective at stopping hair loss and promoting hair growth, including saw palmetto thickening

Nutrafol Review: Are These Hair Supplements Effective?

Nutrafol is a telehealth company that offers a range of hair supplements for both men and women. Are these supplements effective, though?

We review and

Prenatal Vitamins for Hair Growth: Do They Work?

Many women who aren’t expecting take prenatal vitamins for longer hair and stronger nails. This guide from Pharmacists.org explains if this strategy works.

How to Get Rid of a Yeast Infection in 24 Hours

The last thing you want to hear when you have a yeast infection is that it might take a while to cure it– everyone

Teladoc Reviews: Pros & Cons of Virtual Health Counseling

Teladoc is a direct to consumer healthcare company that offers medical care online or via telephone. We find out if it’s reliable and trustworthy.

We

Hers Hair Review: Are Their Hair Loss Products Effective?

Hers is one telemedicine company looking to provide women with a solution for hair loss. The products found in their Hers Complete Hair Kit

Pap Smears: Everything You Need to Know

If you are a woman, there's a good chance that you will need to get a pap smear at some point in your life.

Lemonaid Health Reviews: What To Know Before You Buy

Lemonaid Health is one company looking to bring affordable telemedicine to all. Here are a few things you need to know before you take

Found Rx Weight Loss Review: Is a Prescription Worth It?

Obesity affects over 70% of the population. Learn how Found Health, Inc. is changing some patients; weight loss journeys.

We review and include products we

Cove Migraine Review: Are These Medications Effective?

Cove is a telemedicine company that provides personalized treatment for migraine sufferers, but are their medications effective? We provide you with an honest review.

We

Geologie Review: Does This Personalized Men’s Skincare Work?

Geologie offers personalized skin care products tailored to each male customer they have. The personal touch is certainly nice, but do their products really

What is Fluconazole: Uses, Side Effects, Dosages, and Interactions

Fluconazole is an antifungal medication commonly used for the treatment of fungal infections like yeast infections, fungal meningitis, athlete’s foot, and more.

What Is Nystatin Cream Used For?

If you find yourself wondering what is nystatin cream used for, you may be surprised by the applications it has to a very common

At-Home STD Test Reviews: Complete Comparison Guide

At-home STD test options range from fully online options to tests that require a visit to a laboratory but can be ordered without a

More Than PMS: Could it Be PMDD?

PMDD (Premenstrual Dysphoric Disorder) is a more severe form of PMS (Premenstrual Syndrome). The symptoms can cause extreme mood shifts that negatively impact relationships,

A ScalpMed Review: Is ScalpMed Legit and How To Use

ScalpMed is no more a mystery. Read full article and find in depth overview of hair regrowth product. Article includes real-life examples.

We review and

Hero Medication Dispenser Review: Is It Worth It?

Hero seeks to provide peace of mind when it comes to medication management; but is this pill dispenser really worth it? Here, we provide

Brightside Health Review: Is This Depression & Anxiety Care Useful?

Brightside is an online mental healthcare company that provides treatment services for a range of issues related to anxiety and depression. These conditions include